Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pvmedspa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@pvmedspa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, skin products, prescription products, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund for Pre-Purchased Services Bought Online or In Store

If services have not been initiated, you have (3) three business days to request a refund. Business days are as follows Monday - Friday. If paid with credit card a 4.5% of total amount will be assessed for processing fees; if paid by cash or check, a company check will be issued in the total amount and mailed within (3) business from the request date. All gift card purchases are non-refundable. After (3) three business days, and if no services have been performed, a MedSpa credit may be issued in which you may exchange the service you purchased for another service of equal or lesser value. Once any service has been performed there are no refunds. Pura Vida MedSpa specializes in non-surgical medical aesthetic treatments, however, as is the case in the practice of medicine, results are never guaranteed.  

Package/Special Priced Services & Patient Financed Packages

If for any reason you need to discontinue a package purchased service, you will be charged full price (which may be higher than the package price) for any service already performed and given company credit (minus any credit card or financing processing fees) for the remaining amount. Credit will be given in a form of a gift card for future use.

Frequently service packages require multiple treatments over many months. Once approved for financing of any type and a treatment has begun, there are no refunds even if some of the services have not been rendered under the package. If there is a medical reason to stop treatments, you may opt to exchange for any other services Pura Vida offers. All package discounts are for cash or check payments and electing a financing option may reduce the amount of the discount. We strongly urge guests that qualify for interest free financing to set up automated payments over the term of the interest free loan to avoid very high accrued interest rates adjustments.  

 Appointment Cancellations

 No one likes to cancel and we understand that from time to time important situations can get in the way. Guests that are no shows or cancellations with less than 24 hours’ notice, affect other clients that have been declined an appointment. Appointments may be rescheduled with 24 hours’ notice with no penalty. However, Guests cancelling (within less than 24 hours’ notice or failing to show for appointments will be charged 20% of the booked service as a cancellation fee. If you miss one time and keep the next appointment, the fee will be credited towards your next service. If you miss more than one appointment without proper notification, we will collect a 100% non-refundable payment for the booked service in advance.